Question 1

How do I buy something on GamesBazaar?

Accepted Answer

Browse games, find a listing you like, click "Buy Now", and pay — from your wallet balance or directly at checkout. Many items are delivered instantly; the rest arrive in your order chat within the delivery time shown on the listing.

Question 2

What if I don't receive my order?

Accepted Answer

If your order isn't delivered within the expected time, message us from the order page — it goes straight to our team. We'll deliver it, fix it, or refund you in full.

Question 3

Can I get a refund?

Accepted Answer

Yes! If your order isn't delivered or the item doesn't match the description, message us from the order page and we'll sort it out. Refunds are credited back instantly as wallet balance.

Question 4

How do I add funds to my wallet?

Accepted Answer

You don't need a wallet balance to buy — checkout can charge your JazzCash account directly. To add funds anyway, go to your Wallet page and click "Add Funds" — pay instantly with JazzCash, or message us on WhatsApp (0371 2101998) to pay via Easypaisa or bank transfer. Your wallet is credited within minutes.

Question 5

How do I withdraw money from my wallet?

Accepted Answer

Go to your Wallet page and request a withdrawal (minimum PKR 500). Provide your account details and we'll process it within 1-2 business days.

Question 6

Are my payments secure?

Accepted Answer

Absolutely. Every payment goes through our secure checkout, and if anything is wrong with your order we fix it or refund you — refunds are credited back to your wallet instantly.

Question 7

How do I change my username?

Accepted Answer

Go to Settings and update your username. Note: you can only change it once every 90 days.

Question 8

How do I change my email?

Accepted Answer

Go to Settings and request an email change. We'll send verification codes to both your current and new email for security.

Question 9

I forgot my password. What do I do?

Accepted Answer

Click "Forgot Password?" on the login page. We'll send a reset code to your registered email address.

Question 10

How do I report a scam or suspicious user?

Accepted Answer

You can report any listing or user directly from their profile or listing page. Click the report button and select a reason. Our team reviews all reports.

Question 11

What should I do if someone asks me to trade outside GamesBazaar?

Accepted Answer

Never trade outside the platform. All transactions must go through GamesBazaar to ensure you're protected. Report anyone who suggests off-platform trading.

Help & Support

What buyers say about their orders